Shipping Policy
Shipping Policy
Effective Date: December 15, 2025
At Canadian Comforts (“we,” “our,” or “us”), we are committed to delivering your order accurately and on time. This Shipping Policy explains our shipping practices, delivery timelines, and related information. By placing an order on https://www.canadiancomforts.ca, you agree to the terms outlined below.
1. Order Processing
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Orders are typically processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or holidays will begin processing on the next business day.
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During peak seasons (e.g., holidays or sales), processing times may be slightly longer.
2. Shipping Methods & Carriers
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We use trusted carriers such as Canada Post, UPS, FedEx, and other local shipping services.
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Shipping options, costs, and estimated delivery times will be provided at checkout.
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Shipping times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
3. Delivery Timeframes (Estimated)
| Location | Standard Shipping | Expedited Shipping* |
|---|---|---|
| Within Canada | 3–7 business days | 1–3 business days |
| International | 7–21 business days | 5–10 business days |
*Expedited shipping options may not be available for all locations.
Note: Delivery times are estimates and not guaranteed. Canadian Comforts is not responsible for delays caused by customs, carriers, or other factors beyond our control.
4. Shipping Costs
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Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
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Free shipping promotions may apply automatically when conditions are met.
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Customers are responsible for customs duties, taxes, or import fees on international orders.
5. Order Tracking
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Once your order ships, you will receive a tracking number via email.
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You can track your shipment through the carrier’s website.
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If you experience issues with tracking, please contact us at Support@canadiancomforts.ca.
6. Address Accuracy
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Customers are responsible for providing a complete and accurate shipping address.
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Canadian Comforts is not liable for delayed or lost shipments due to incorrect or incomplete addresses.
7. Lost or Damaged Packages
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If your package is lost or damaged during shipping, please contact us within 7 days of the estimated delivery date.
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We will work with the carrier to resolve the issue and provide a replacement or refund, depending on availability.
8. Contact Us
For questions regarding shipping, delivery, or tracking, please contact:
Canadian Comforts
Address: Unit #85 – 8170 50 Street NW, T6B 1E6, Edmonton, Alberta, Canada
Phone: 780-940-4800
Email: info@canadiancomforts.ca
Website: https://www.canadiancomforts.ca