Return & Refund Policy
Return & Refund Policy
Effective Date: December 15, 2025
At Canadian Comforts (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the process for returns, exchanges, and refunds. By placing an order on https://www.canadiancomforts.ca, you agree to the terms below.
1. Return Eligibility
To be eligible for a return:
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Items must be unused, unwashed, and in their original condition with tags and packaging intact.
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Returns must be initiated within 30 days of the delivery date.
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Some items, such as personal care products, hygiene items, or sale items, may be non-returnable. Please check the product description before purchasing.
2. How to Initiate a Return
To start a return:
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Contact our support team at Support@canadiancomforts.ca with your order number and reason for return.
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Our team will provide a Return Authorization Number (RAN) and instructions for returning your item.
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Ship the item back to us following the instructions provided.
Note: Returns without a valid RAN may not be accepted.
3. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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We recommend using a trackable shipping service to ensure your return is received. Canadian Comforts is not responsible for lost or damaged return shipments.
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, except for defective or incorrect items.
5. Exchanges
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Exchanges are subject to product availability.
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If you wish to exchange an item, please contact Support@canadiancomforts.ca to arrange the exchange.
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If the desired item is not available, a refund will be issued according to our refund policy.
6. Defective or Damaged Items
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If your item arrives defective or damaged, please contact us within 7 days of delivery with a photo of the item.
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We will provide a replacement or full refund, including return shipping costs.
7. Non-Returnable Items
Some items are non-returnable for health, safety, or hygiene reasons, including:
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Personal care products
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Custom or personalized items
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Sale or clearance items (unless defective)
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Canadian Comforts
Address: Unit #85 – 8170 50 Street NW, T6B 1E6, Edmonton, Alberta, Canada
Phone: 780-940-4800
Email: info@canadiancomforts.ca
Website: https://www.canadiancomforts.ca